At Motiv, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

Return & Exchange Conditions

• You can request a return or exchange within 7 days of receiving your order.

• The item must be in its original condition, unworn, unwashed, and with all original tags and packaging.

• Items that are damaged due to misuse or not in their original condition may not be eligible for return.

How to Request a Return or Exchange

To start the process, please contact us through one of the following:

• Our customer support number (available during business hours)

• Our official social media page (DM us directly)

Once your request is approved, we will guide you through the next steps.

Refunds

• Refunds are issued only if the item is returned in its original condition and meets the return criteria.

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within a few business days.